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Renewing sub online

Posted: Thu Aug 28, 2014 9:10 am
by millerman
I have tried :evil: and end up with this message:

Secure Payment Page
Sorry, there was a problem processing your payment:
The transaction cannot be processed. Please send the following information to the merchant:

No cart ID supplied with the payment request.

Server information 28/Aug/2014 08:04:20 Server

A quarter million pound turnover business ie MMOC needs to do better

Tips required to renew on-line :D

Re: Renewing sub online

Posted: Thu Aug 28, 2014 10:19 am
by LouiseM
I have just spoken to Liz Saxon who has requested that anyone having problems with renewing on-line contacts the club office directly. The problem may be with the Worldpay server but it can't be looked into without you providing your personal details such as your name (rather than a forum pseudonym)

Re: Renewing sub online

Posted: Thu Aug 28, 2014 1:36 pm
by bpr81a
Nothing has changed at our end, nor have I been advised of any requirement to change anything.

Re: Renewing sub online

Posted: Thu Aug 28, 2014 8:55 pm
by bpr81a
Problem now fixed. The system code couldn't cope with 10000 renewals.

This part of the site was supposed to be replaced by an 'integrated solution' about a year ago, so that the information that you type in goes straight to the membership system, instead of being sent to the office in an e-mail. Still in use unfortunately.

Re: Renewing sub online

Posted: Thu Aug 28, 2014 11:50 pm
by millerman
I will try again, postage stamps are expensive!