Page 1 of 1

Unread Emails on 1&1 Webmail

Posted: Sat Jul 31, 2010 9:50 pm
by mike.perry
Unless I actually reply to an email or delete it, it stays on the list as unread. I am building up a list of unread emails that have been opened but do not need a reply.
Solution please

Re: Unread Emails on 1&1 Webmail

Posted: Sun Aug 01, 2010 8:08 am
by MarkyB
Is the problem that they are marked as unread when they are actually read?
Have a look in the settings, you may find one that defines how long an email needs to be open before its marked as read.

Re: Unread Emails on 1&1 Webmail

Posted: Sun Aug 01, 2010 9:24 am
by mike.perry
Excuse my ignorance but where do I find settings?
My computer knowledge is the equivalent of not knowing a starting handle from a plug spanner

Re: Unread Emails on 1&1 Webmail

Posted: Sun Aug 01, 2010 10:28 am
by MarkyB
I guess you have the top version shown here;
http://faq.oneandone.co.uk/communicatio ... ail/1.html

The icon under where it says Susan Walker that has a spanner looks like the one.

If it's the bottom version it's the link that says settings!

Re: Unread Emails on 1&1 Webmail

Posted: Sun Aug 01, 2010 10:44 pm
by mike.perry
I 've got the spanner, trouble is I have not got a clue what any of the settings mean

Re: Unread Emails on 1&1 Webmail

Posted: Mon Aug 02, 2010 8:46 am
by MarkyB
Best to phone the 1&1 help desk or support then.

I'd expect the setting to say something like; mark mail as read after N seconds.
It might not be available or might even be under advanced settings.

Re: Unread Emails on 1&1 Webmail

Posted: Tue Aug 03, 2010 6:55 pm
by mike.perry
I have got around the problem by clicking on reply and then closing the email.

Re: Unread Emails on 1&1 Webmail

Posted: Tue Aug 03, 2010 7:08 pm
by MarkyB
Whatever works for you, if you are paying for this account then call their help desk and get it sorted out properly.
Otherwise what are you paying for?

Re: Unread Emails on 1&1 Webmail

Posted: Tue Aug 03, 2010 8:36 pm
by mike.perry
It is the MMOC account I think, that is why I am suprised that a moderator has not jumped in with an answer.

Re: Unread Emails on 1&1 Webmail

Posted: Tue Aug 03, 2010 10:08 pm
by bpr81a
I don't use the webmail, neither do the moderators. Most of the people with MMOC accounts just have them redirected to their usual account. Markyb knows more about it than I do, but I'll have a look when I get a chance

Re: Unread Emails on 1&1 Webmail

Posted: Tue Aug 03, 2010 10:28 pm
by mike.perry
Cheers for your help folks

Re: Unread Emails on 1&1 Webmail

Posted: Sun Aug 15, 2010 9:24 pm
by mike.perry
It seems to be sorted now thanks
Now if I can just unsubscribe all this junk mail from Nectar :-?

Re: Unread Emails on 1&1 Webmail

Posted: Mon Aug 16, 2010 8:29 am
by Kevin
mike.perry wrote:It seems to be sorted now thanks
Now if I can just unsubscribe all this junk mail from Nectar :-?
If you put them in you blocked list that will help until you unsubscribe.