Poor Parts Service (again)
Posted: Wed Mar 03, 2010 6:46 pm
For a change, it's not a complaint about quality, but about inconsiderate "bundling": One of my right hand bonnet hinges has broken, so not unreasonably I want to purchase a new one. The left hand hinge is only a couple of years old, has spotless chrome, and is perfect, so I do not want a left hand hinge, only a new right hand one to replace the broken one. For years one has been able to purchase whichever hinge one wanted, but now, all the major suppliers are saying that they sell them only in pairs. WHY?
Forcing me to buy a pair of hinges that I don't want doubles the price that I have to pay. It adds weight and packaging to the order, which then impacts on the environment; and if I never need the second hinge then it's a waste of scarce resources. It makes no difference to either the manufacturer or the trader whether they sell in singles or pairs, it's simply a matter of making however many units are required. If R/H are outselling L/H then next time round make a few extra R/H. If they average out at roughly the same of each, but not necessarily in matched pairs, then there's still no problem. Everything about the bundling idea is bad.
What's next - track rod ends? Wiper arms? Door skins? You have been warned.
Forcing me to buy a pair of hinges that I don't want doubles the price that I have to pay. It adds weight and packaging to the order, which then impacts on the environment; and if I never need the second hinge then it's a waste of scarce resources. It makes no difference to either the manufacturer or the trader whether they sell in singles or pairs, it's simply a matter of making however many units are required. If R/H are outselling L/H then next time round make a few extra R/H. If they average out at roughly the same of each, but not necessarily in matched pairs, then there's still no problem. Everything about the bundling idea is bad.