Our main familly car insurance is with Tesco.
A couple of years ago the renewal came, with new certificate, and said that no need to do anything as automatic renewal.
I rang to see if third party fire & theft was going to be any cheaper than fully comp but as it only made £5 difference I told them that I'd leave it alone and stay with fully comp.
A couple of months later we changed cars so I rang them to swop over cover.
According to their records I didn't renew and no valid policy in force.
That meant we had been driving without any insurance despite having an certificate
I'll be honest and admit I don't check bank statements so didn't realsie no premium had been debited.
In the end Tesco admited it was their fault. They had reviewed the copy of the telephone conversation I had when enquring about lowering the level of cover and confirmed that at no time did I say anything about not renewing with them so in the even of an accident they would have still paid out.
All very worrying when you trust these companies - and have call centre operatives who are probably overseas !
A couple of years prior to that we had another problem with Tesco.
The car windscreen had a chip so we went to Autoglass to get it repaired.
The company checked our insurance policy (fully comp) and did the chip repair saying they would send the bill direct to insurers as policy said they covered that without excess.
A while later I got a bill form Autoglass for about £70 saying that Tesco had refused to paid for repair as we only had third party cover.
Needless to say I rang to see what was going on for some reason computer changed cover to only third party - but we paid fully comp premium.
Again they admitted error on their part and paid Autoglass bill / said they would have honoured any fully comp claim.
I would love to change insurers but again Tesco messed things up for us.
Someone reversed out of a parking space (on a Tesco car park) into the path of my wife. They admitted their fault as blinded by sun, no witnesses, no damage to our car and cosmetic scuff on bumper of theirs.
We thought that was the end of it but seem they noted out reg and put a claim in to thier own insurers who then decided to try it on with Tesco.
I gave full fact and said under no circumstances were they to pay out.
Needless to say they did anyway and we lost part of our no claims.
Tesco's argument was we had protected no claims so it didn't make any difference to us (other then unable ot get full no claims with another company if we changed insurers). I said wasn't that why I paid legal protection to fight such claims but was told they weight up costs and cheaper to pay out that pay a legal fight
I'm not knocking Tesco insurance but simply pointing out any company can mess up and check your policy carefully as what is said on the phone isn't always reflected correctly on the records.
Paul Humphries