Posted: Fri Oct 05, 2007 1:42 pm
I was one of three who suggested both an MMOC arbitration service and recommended trader list at the 06 AGM.
There was a mixed response, some saying that professional bodies already exist to provide legal recourse for wronged customers, but many thought that as a club representing Minor owners, that it should do its utmost to protect and inform them. This arbitration and listing would do just that.
Now the full information about a case should be made available,to rule out unfair claims, and preferably the arbitration a first port of call before either party decide on the legal route. The findings of the arbitration would only be applied to a structure of penalty,or warning within the MMOC itself and its publications, and would not discount further action by either claimant at a later date.
Re- approved traders, the idea was suggested that the MMOC adopt a similar * star system as employed by the MG car club. Hopefully a 100% take up by Minor specialists would be forthcoming in order to make the list valid, and the only reason not to be on the list to be as a result of mis conduct or CCJ.
There is absolutely no reason to name and shame, and one would recognise that if a company disappears from the list then it would have been for misconduct or CCJ, or it be made known that the said company no longer trades.
The meetings held so far have been trying to establish both the relevance of such a system plus how to implement a fair system.
For example a trader selling a part which fails, and is replaced under warranty or similar agreement would not be the same as a garage who fail to fit brakes correctly with a resulting accident.
I hope that the MMOC will push these suggested forms of protection and information as hard and as quickly as possible. The AGM is nearly a year ago now and only 3 meetings have been held. I'll be pressing again at the AGM to make this suggestion a reality.
There was a mixed response, some saying that professional bodies already exist to provide legal recourse for wronged customers, but many thought that as a club representing Minor owners, that it should do its utmost to protect and inform them. This arbitration and listing would do just that.
Now the full information about a case should be made available,to rule out unfair claims, and preferably the arbitration a first port of call before either party decide on the legal route. The findings of the arbitration would only be applied to a structure of penalty,or warning within the MMOC itself and its publications, and would not discount further action by either claimant at a later date.
Re- approved traders, the idea was suggested that the MMOC adopt a similar * star system as employed by the MG car club. Hopefully a 100% take up by Minor specialists would be forthcoming in order to make the list valid, and the only reason not to be on the list to be as a result of mis conduct or CCJ.
There is absolutely no reason to name and shame, and one would recognise that if a company disappears from the list then it would have been for misconduct or CCJ, or it be made known that the said company no longer trades.
The meetings held so far have been trying to establish both the relevance of such a system plus how to implement a fair system.
For example a trader selling a part which fails, and is replaced under warranty or similar agreement would not be the same as a garage who fail to fit brakes correctly with a resulting accident.
I hope that the MMOC will push these suggested forms of protection and information as hard and as quickly as possible. The AGM is nearly a year ago now and only 3 meetings have been held. I'll be pressing again at the AGM to make this suggestion a reality.