E.S.M. workshop.

[Mervin]

My car was picked up on the 23rd July, by E.S.M.'s transporter, for some engine work. Not convenient to drive it there. Can't fault their service and communication for that.
I'm just curious to hear, from anyone who has had work done by their workshop, did they give any updates on the progress? I'm a bit disappointed at the lack of communication since then.
I don't even know if the car got there!
I did advise them that there was no rush and I don't want to pester them for information. I would have expected something, even we have your car and hope to start work on (insert date).

[myoldjalopy]

Why not ring and ask?

[svenedin]

I have known them well for quite a number of years. They are always very busy but give them a ring and they will give you an update. It is always a bit dangerous to say to any garage, wherever it is, that there is "no rush"!

Stephen

[KevinB]

It is always a bit dangerous to say to any garage, wherever it is, that there is "no rush"!
Stephen

I have done this recently with my Morris. Second workshop now and the car STILL won't start and run properly.
Not heard anything for 2 weeks now.. (not ESM)

I had better call them.

[Mervin]

I intend to phone them this week coming.
They could have, at the very least, whether very busy or not , e-mailed to advise the car was there and they hope to start the work on "date".
Not impressed.
"I'm just curious to hear, from anyone who has had work done by their workshop, did they give any updates on the progress? "
Which was my question.

[svenedin]

I intend to phone them this week coming.
They could have, at the very least, whether very busy or not , e-mailed to advise the car was there and they hope to start the work on "date".
Not impressed.
"I'm just curious to hear, from anyone who has had work done by their workshop, did they give any updates on the progress? "
Which was my question.

They've done a lot of work for me over the years and a lot of work for members of our MMOC branch too. You have to be proactive for updates.

Stephen

[moggiethouable]

There is what may be termed a real disconnect in engineering companies, particularly some garages.
The disconnect is the lack of understanding regarding the importance of customer service regardless of engineering expertise.
The best of them still do not understand the need for communication, even the most up to date and modern garage falls flat here.
You will have to chase them.
I have dumped our local MG supplier in favour of a smaller far more competent garage who does just that, communicate.
I would agree with the comment made earlier, never say "there is no rush"
I would go as far as saying before delivery, "when will I pick it up or how long will this take ?"
Modern garages have also gotten in to the habit of charging a fee of around £130.00 just to look at a fault, a total rip off.
Another reason for my shifting the wifes modern MG to another garage.
I wish you well.

[myoldjalopy]

The other thing is many garages take on too much work and then can't cope with it all in a timely fashion. Inevitably, staff take holidays and get sick etc. so that can cause delays. Very frustrating, especially if its your only car...........

[Blaketon]

Whilst I try to do as much as I can myself, sometimes time is of the essence. Of the restoration type places I have used, in more recent times, I would put ESM at the top. They seem to be a rare breed of a good bodywork place with decent fitters. By contrast, the late Charles Wares had some reasonable welders but appallingly bad fitters.

When I got ESM to do some welding underneath (Which one of the supposed premier body restoration places in the UK had done previously but not properly, perhaps couldn't be bothered which makes it worse), I didn't pester them (Progress reports take people away from the work) but the job was done within what I would call a reasonable time (I was in no rush at that point). When I was later rectifying the pig's ear that Wares had made of a five speed conversion, I found the front valance was tired, as someone had fitted a bumper, with a rusty back, to it, with no Waxoyl etc between the two surfaces!! I sent the valance to ESM, along with a spare glovebox surround, which was a good match and the thing came back looking like new or better.