
Along with very many homes in the UK mine has gas-fired heating and hot water systems. The boiler is very old; parts availability is becoming an issue. I was intending changing it next year. Meantime I had it serviced yesterday by an engineer from the biggest gas company in the UK. Whilst the service was being carried out, firstly the electronic timer unit (remote from the boiler) stopped working then a PCB board inside the boiler failed.The engineer informed me he was unable to do any further work as he was NOT ELECTRICALLY QUALIFIED. As pretty much every gas boiler has electric and electronic components, why the heck are boiler engineers being let loose on customers with only partial training??
A second (fully qualified) engineer has been out to me. The failed PCB is obsolete... so as of this morning I have no heating or hot water. With a wedding to pay for next month I'm now faced with the not inconsiderable cost of a new boiler. The company have (very hastily) offered me £700 off a new boiler which is quite a bit more than the 10% discount they currently advertise, and sounds to me like it's compensation for their engineer b*****ing up my boiler in the first place!