I sell on ebay and used to use parcelforce until they made an almighty cock a doodle diddley up of a delivery and failed to communicate with me. The customer lived in central London, his parcel was returned to me with incomplete address written on it. Contacted customer who had lived in the same building for 30 years and so knew his address, parcel force insisted it was incomplete ! used DHL who delivered to the right address straight away (same one parcel force could not find) I contacted parcelforce for a refund and could not believe there attitude. I now use parcel to go and have so far had no problems with them.
Heres the communications
Dear Parcelforce.
After attempting again to contact you regarding this parcel I was passed to the depot, followed by recorded messages/music and then a dead line. So lets try an email.
This parcel was out for collection on 25th March. You failed miserably to find the mans address despite him living there for the last 30 years, I assume this isn't the first parcel you have delivered to him, it was returned to me with a scrawled non delivery reason which was only partly decipherable as insufficient address details.
I rang weds and talked to a most unhelpfull man who made it out to be my customers fault for living at an awkward address ! I was then rung back sometime later and a collection was arranged for thurs 1st April. I have been working away all weekend and was amazed to see the parcel still where I had left it on my return today.
As this has now gone on too long I am arranging for DHL to deliver the parcel and expect a full refund, I will also have to consider my choice of carrier in future, I have been using parcelforce for 4 years and it would be a shame for you to lose my business because of your poor communications.
Regards Nigel Robinson
Dear Mr Nigel Robinson
Thank you for your enquiry.
May I apologise to you for the inconvenience caused as a result of this issue. I appreciate how disappointing it can be when a parcel does not arrive as expected.
According to our records the address for delivery was
*********London
I have checked the Royal Mail address system and it appears the address you put on the parcel is not the full correct address for delivery and this has caused the problem.
The addresses below are what are listed for postcode W1U 2RE. It is the senders responsibility to ensure the full correct address is on the parcel, as the full address was not on the parcel you would not be able to claim a refund
The listed addresses for that code are
*********************
*********************
If you require any further assistance please do not hesitate to contact us again at this email address :
parcelforce@parcelforce.co.uk .
Our hours of business are: Mon to Fri: 8am to 7pm and Sat: 8:30am to 12:30pm
Kind regards
Andrew Metcalfe
Parcelforce Worldwide
Customer Service Email team
Dear Andrew
Thank you for your non comital reply which to me looks like it was cut and pasted from a general list of things to say to a disgruntled customer without actually having to read the content of the original mail. It says nothing of the difficultys I have had contacting you.
Its funny that DHL had absolutely no problem finding it using exactly the same address details isn't it!
Consider this the end of my dealings with parcelforce I was only sending 3 to 7 parcels a week so obviously I am not important enough a customer for you to worry about losing. I expect a full refund of the original parcelforce charge of £11.99 either to my paypal account (**********@hotmail.com) or by cheque.
like dans they should of tracked it
