I'm a silly old fashioned thing, so I initially ruled out "EON" (gimmicky name, 0870 phone number, referral to "client managers" in advert).
Ruled out Footman James (what kind of name is that? What has a man holding a platter got to do with it all?) So that left....
Adrian Flux ( don't like the name Adrian, sat next to one in the infants and he scratched a lot)
It appears I had to make some compromises!!
So I tried Adrian Flux, getting a bad feeling immediately as their "hold" music was "love shack" by the B52's, a bit racey I thought. Their chap also had a Scottish accent (OK in moderation, and gives the comforting feeling you are getting a good deal, but in this instance a bit too near the "could you repeat that please" end of the scale for the consumption of us southerners

Swallowed my biased bigotry a bit more and phoned the platter people- nice soothing classical music on hold, a nice young lady to speak to in English

I understand now that Footman James are part of EON, so I suppose I will have my own "client manager" (yuk)!
The reason, if any, for this load of clap-trap, is A. Don't believe the man who says you won't get it cheaper elsewhere, and B. Decide if in the case of going into a claim you would rather be on hold with "love shack" in your head, or soothing Straussy sounds!!
Pass the platter, please

Oh. and HAPPY NEW YEAR everyone!