returning stuff to suppliers

[callyspoy]

anyone know what the deal is with returning stuff? i bought a boot "motif" for my car, but really not overly happy with the design. the "morris" on it looks like a child has written it! its kind of bubbly! now i know its not a concourse/original car but i kind of am not too happy about fitting it. am i within my rights to return it?!

[les]

I think generally it's down to whether the item does the job it's intended to do, but a decent company should play ball if you say it's not what you expected.

[callyspoy]

just the answer i was looking for

[bmcecosse]

They may charge a 'handling fee' - which along with the return postage may make it better to keep the item - and perhaps sell it on ebay ?

[aupickup]

if more of us returned what we think are goods that are not fit for the purpose, instead of shrugging off and thinking oh well , its only a few quid, or it will cost more to return, then maybe , just maybe the supliers will take note


but all the time that the attitude is, it costs to much to return , flog it on ebay etc, then we will have these goods that are not suitable

so return it and let the suppliers know you are not happy

[Judge]

Could not have said it better myself. Come to think of it I believe I already have

[Stig]

Absolutely. I've returned at least two brake light switches in the past six months, hopefully the supplier then threw them at the manufacturer along with a suitable comment.

[superchargedfool]

the british attitude of putting up and shutting up with sub standard service and goods is silly.

if the item isn't of the expected or correct standard then you should send it back and if asked to pay a handling fee refuse to do so on the grounds that the item is sub standard.

[Judge]

Actually with the number of recent reported failed new/reconditioned parts both on this board and the other, the MMOC Trader Panel should be able to move forward. Does anyone know if there have been any further meetings by the way?

[wibble_puppy]

no, there haven't

[polo2k]

distance selling regulations say that you have 2 weeks to return it and iirc you dont need a reason, even if you dont like it!
best plase to ask is probably your local citizens advice bureau

[Judge]

http://www.moneymatterstome.co.uk/8-Con ... odsAct.htm

[wibble_puppy]

ESM refund parts, as long as they are in "as sold" condition, with absolutely no problems at all. Their attitude is, if it goes back on the shelf then someone else will soon come along wanting to buy it.

That's for parts which aren't needed any more, as opposed to those which are faulty or badly-made.

The faulty or badly-made stuff they also refund (or exchange if that works), but although they listen to the explanation of why there's a problem with the part in question, I'm not sure they can always do anything about getting the actual manufacturer to sort out their standards Stainless kick plates being a case in point

I don't know where you got your boot motif from, callyspoy, but I hope your request for a refund/exchange goes smoothly

wibble xx

[Squiggle]

But how long are parts supposed to last for?

eg One of the glass amber rear indicator lenses I purchased last year is loosing its colour. Almost looks like it was painted on......

eg How long are flasher units supposed to last for?

Obviously, if something fails within a short time of purchase it should be addressed.

[Judge]

But how long are parts supposed to last for?

eg One of the glass amber rear indicator lenses I purchased last year is loosing its colour. Almost looks like it was painted on......

eg How long are flasher units supposed to last for?

Obviously, if something fails within a short time of purchase it should be addressed.

I think you have to ask, "How long did the originals last?" after all they were standard new parts when fitted.

I do really hope that the 'Trader' sub-committee members are reading these posts, and will act accordingly.

[Pyoor_Kate]

I believe something has to both be fit for purpose at the time of purchase and last 'a reasonable amount of time'; which is terribly woolly, and certain companies with whom I've had dealings have had trouble with that statement, suggesting that car parts are exempt - but they aren't.

However, you do have to take into account how long something could reasonably be expected to last. In my case, seatbelts, I argued, should last more than 3 years. They didn't, and they ended up replacing them.

[ndevans]

ESM refund parts, as long as they are in "as sold" condition, with absolutely no problems at all.

I know from experience that they are very good with refunding faulty parts. I had 3 faulty exhausts from them last year, and to their great credit they replaced each without complaint.

[simmitc]

But the point is that three faulty exhausts should not have been able to find their way into the supply chain and thence to you What we need is quality parts that are supplied "right first time".